Privacy  Policy

This Privacy Policy details the ways in which FSR KITCHEN APPLIANCE (referred to as “we,” “us,” “our,” or “the Site”) gathers, uses, and shares your personal information when you visit, use our services, or make purchases from fsrkitchenappliences.com or otherwise interact with us regarding the Site (collectively known as “the Services”). In the context of this Privacy Policy, “you” and “your” refer to users of the Services, whether you’re a customer, website visitor, or any other person whose information we’ve collected under this policy.

 

Please review this Privacy Policy thoroughly. By accessing or using the Services, you consent to the collection, use, and sharing of your information as detailed in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing the Services.

 

POLICY UPDATES

 

This Privacy Policy may be revised periodically to reflect changes in our practices for operational, legal, or regulatory reasons. We will update the revised Privacy Policy on the Site, change the “Last updated” date, and perform any actions required by law.

 

HOW WE GATHER AND USE YOUR PERSONAL INFORMATION

 

In order to provide the Services, we collect personal information about you from various sources as detailed below. The information we gather and use will vary based on your interactions with us.

 

Beyond the specific purposes detailed below, the information we collect may be used to communicate with you, enhance the Services, comply with legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of others.

 

TYPES OF PERSONAL INFORMATION WE COLLECT

 

The nature of personal information we collect depends on how you interact with our Site and utilize our Services. “Personal information” refers to data that identifies, relates to, describes, or can be linked to you. The following sections detail the types and categories of personal information we collect.

 

INFORMATION YOU PROVIDE DIRECTLY

 

When you engage with our Services, you might provide us with:

 

  • Contact information, such as your name, address, phone number, and email.
  • Order details, like your name, billing and shipping addresses, payment confirmation, email, and phone number.
  • Account details, including your username, password, security questions, and any other information for securing your account.
  • Customer support information, comprising details you choose to share while communicating with us, for instance, through messages sent via the Services.

 

Certain features of the Services may necessitate giving us specific information about yourself. You have the option not to provide such information, but it might limit your ability to use or access these features.

 

USAGE INFORMATION WE AUTOMATICALLY COLLECT

 

We also accumulate information about your interactions with the Services (“Usage Data”) automatically. We use technologies like cookies, pixels, and similar tools for this. Usage Data can include information on how you access and use our Site and your account, including device details, browser specifics, network connection information, your IP address, and other interaction data with the Services.

 

INFORMATION GATHERED FROM THIRD PARTIES

 

Additionally, we may collect information about you from third-party sources, including vendors and service providers acting on our behalf, such as:

 

  • Entities like Shopify that support our Site and Services.
  • Payment processors who gather payment-related information (e.g., bank account, credit or debit card information, billing address) to manage payments and fulfill orders or provide requested products or services, as part of our contractual obligations with you.

 

When you visit our Site, engage with emails we send, or interact with our Services or ads, we or third parties we partner with might automatically capture some information through online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.

 

Information we acquire from third parties will be handled according to this Privacy Policy. Refer to the section on Third-Party Websites and Links for more details.

 

USE OF YOUR PERSONAL INFORMATION

 

  • Product and Service Delivery: We utilize your personal information to offer the Services and fulfill our contract with you. This includes processing payments, completing orders, sending notifications related to your account or transactions, managing your account, coordinating shipping, and handling returns and exchanges.
  • Marketing and Promotions: Your personal information may be used for marketing purposes, such as sending promotional communications via email, text, or postal mail and displaying advertisements for products or services. This helps us tailor the Services and advertising on our Site and other platforms to better suit your interests.
  • Security and Fraud Detection: We apply your personal information to detect, investigate, or respond to potential fraudulent, illegal, or malicious activities. When using the Services and creating an account, it’s important to keep your account credentials secure. Avoid sharing your username, password, or other access details with anyone. Contact us immediately if you suspect any compromise to your account.
  • Customer Communication and Service Enhancement: Your personal information is used to offer customer support and refine our Services. This serves our legitimate interest in being responsive, delivering effective services, and maintaining our business relationship with you.

 

COOKIES

 

We use cookies on our Site, much like many websites. For details about the cookies specific to our Shopify-powered store, visit https://www.shopify.com/legal/cookies. Cookies help us enhance our Site and Services by remembering your actions and preferences and running analytics to understand how users interact with the Services. This is part of our legitimate interest in managing, improving, and optimizing the Services. We may also allow third parties and service providers to use cookies on our Site to better customize services, products, and advertising on our Site and other platforms.

 

While most browsers accept cookies by default, you can adjust your browser settings to reject or remove cookies. However, keep in mind that disabling cookies might impact your user experience by causing some features or functions of the Services to not work properly or be unavailable. Moreover, blocking cookies might not entirely prevent information sharing with third parties, such as our advertising partners.

DISCLOSURE OF PERSONAL INFORMATION

 

We may share your personal information with third parties under certain conditions for contractual fulfillment, legitimate interests, or other reasons in line with this Privacy Policy. Situations where this may occur include:

 

  • With vendors or third parties who provide services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
  • With business and marketing partners to offer services and advertisements to you, adhering to their own privacy policies.
  • When you instruct us, request us, or consent to the sharing of specific information with third parties, such as when products are shipped or via social media widgets or login integrations.
  • With our affiliates or within our corporate group as part of our legitimate interest in operating a successful business.
  • During a business transaction such as a merger or bankruptcy, to comply with legal requirements (such as responding to subpoenas or search warrants), to enforce terms of service, and to safeguard the Services, our rights, and the rights of our users or others.

 

We share the following categories of personal and sensitive information for the purposes outlined in “How we Collect and Use Your Personal Information” and “How we Disclose Personal Information

 

CATEGORIES OF RECIPIENTS

 

  • Identifiers such as basic contact details and certain order and account information
  • Commercial information such as order information, shopping information and customer support information
  • Internet or other similar network activity, such as Usage Data
  • Geolocation data such as locations determined by an IP address or other technical measures
  • Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
  • Business and marketing partners
  • Affiliates

 

We ensure that your sensitive personal information is not used or disclosed without your consent, nor do we use it to infer characteristics about you.

 

THIRD-PARTY WEBSITES AND LINKS

 

Our Site may contain links to websites or online platforms that are operated by third parties. If you choose to follow links to sites that are not affiliated with or controlled by us, it’s important to review their privacy, security policies, and other terms. We are not responsible for the privacy or security practices of these third-party sites, including the accuracy or reliability of their content. Information you share on public or semi-public venues, including third-party social networking sites, may be visible to others and used without limitation by the service or third parties. The presence of such links on our Site does not signify our endorsement of their content, operators, or practices unless specifically stated.

 

CHILDREN’S DATA

 

Our Services are not designed for children, and we do not knowingly gather personal information from children. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us using the information below to request deletion. As of the Effective Date of this Privacy Policy, we have no knowledge of selling or sharing personal information of individuals under the age of 16 as defined by applicable laws.

 

SECURITY AND INFORMATION RETENTION

 

Please note that no security measures are entirely foolproof, and we cannot ensure “perfect security.” Information you transmit to us might not be secure during transfer, so avoid using insecure channels for sensitive or confidential information. The retention period for your personal information varies, depending on the need to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

 

YOUR RIGHTS

 

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights apply under certain circumstances and may be subject to limitations:

 

  • Right to Access / Know: You may request to access the personal information we hold about you and understand how we use and share it.
  • Right to Delete: You have the right to request deletion of personal information we maintain about you.
  • Right to Correct: You can request that we correct any inaccuracies in your personal information.
  • Right of Portability: In certain cases, you have the right to receive your personal information in a usable format and request its transfer to a third party.
  • Restriction of Processing: You may ask us to stop or limit processing your personal information.
  • Withdrawal of Consent: If we rely on your consent for processing personal information, you may withdraw it.
  • Appeal: If we deny your request, you have the right to appeal our decision by responding to the denial.
  • Managing Communication Preferences: You can opt-out of promotional emails by using the unsubscribe link in those emails. Even if you opt-out, we may still send non-promotional messages like account or order-related emails.

 

You can exercise any of these rights through our Site or by contacting us using the details provided below. We will not discriminate against you for exercising these rights. To respond to your request, we may need to verify your identity by collecting information such as your email address or account details. Under applicable laws, you may appoint an authorized agent to submit requests on your behalf. Before fulfilling such a request, we require proof of the agent’s authority and may also need to verify your identity directly. We are committed to responding to your requests promptly, in accordance with legal requirements.

 

COMPLAINTS

 

If you have any concerns about our handling of your personal information, please contact us using the details below. If you’re not satisfied with our response, depending on your location, you may appeal the decision by contacting us again or lodge your complaint with your local data protection authority.

 

INTERNATIONAL USERS

 

Please be aware that your personal information may be transferred, stored, and processed outside your home country. This data is handled by our staff and third-party service providers in those locations. For transfers outside of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent measures issued by relevant UK authorities, unless the destination country is deemed to offer adequate protection.

 

CONTACT

 If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please feel free to call or email us.